If your organization is struggling to communicate both internally and externally, it can be difficult for your employees to remain productive.
Understanding the cloud-based phone solutions Coeo has to offer will enable you to determine if one of these will benefit your organization.
No one wants to deal with a poor-performing phone service that hinders communication between employees and customer-employee relationships.
The cloud-based phone solutions Coeo offers will enhance your internal and external communication and improve productivity and customer relationships.
Coeo knows how important a reliable phone service is to an organization and has delivered cloud-based phone solutions to thousands of customers.
We want you to understand the cloud-based solutions that Coeo offers so you can determine if one or more of them are right for your organization.
By the end of this article, you will learn about the three cloud-based phone solutions Coeo offers and whether any of them are the right fit for your organization.
The cloud-based phone solutions Coeo offers
Cloud-based phone solutions will help organizations with communication issues if they are trying to communicate challenges and improve their ability to communicate with employees in different locations and with customers.
Because cloud-based solutions connect to the internet to make and receive calls, they provide much more flexibility when making and receiving calls from any location.
Coeo allows organizations to purchase our solutions directly for their organization or through partners so they can provide our solutions to their customers.
Coeo offers a variety of cloud-based phone solutions that may be appropriate for your organization or your customers’ organization including:
UCaaS is a cloud-based phone solution that integrates multiple communication tools such as voice calling, video conferencing, and instant messaging (IM), into a single, streamlined service.
Historically, businesses used separate hardware such as phones, desktops, and laptops to perform various tasks.
Your organization’s ability to consolidate these technologies into one platform is part of what makes UCaaS so easy to use.
Coeo offers multiple UCaaS seats that you can choose from that vary in price and features that cater to the needs and budget of your organization or your customer’s organization.
One of the seats Coeo offers is the MaX UC seat. Coeo’s MaX UC seat includes the MaX UC UCaaS platform offered by Metaswitch.
MaX UC has a desktop and phone application that allows you to make and receive calls, send and receive messages, and host video conferences from a computer or cellphone.
Because of this, your organization may not have to invest in desk phones resulting in increased savings.
CCaaS, like UCaaS, is a cloud-based phone solution that allows you to make and receive calls over the internet via the cloud.
However, a CCaaS solution is more typically used for external communication whereas UCaaS is used for internal communication.
CCaaS stands for Contact Center as a Service, and as the name suggests, it is a contact center platform that allows organizations and their customers to communicate over the internet via the cloud.
Coeo works with Intermedia to provide CCaaS solutions to customers and partners and like our UCaaS platform, our CCaaS platform offers multiple seats with varying prices and features.
Microsoft Teams is more than just a collaborative platform that enables you to chat and host video conferences and meetings with co-workers.
Microsoft Teams can also be used as a cloud-based phone system. Coeo provides multiple Microsoft Teams options including:
Microsoft Teams Direct Routing
Microsoft Teams Direct Routing enables your organization to make and receive phone calls over the internet using the Public Switch Telephone Network (PSTN).
Organizations can connect their existing on-premise telephone service to the Microsoft Teams Phone System using SBCs and a Microsoft-certified partner like Coeo, to bring their phone system to the cloud.
Additionally, Coeo’s Direct Routing platform is flexible and follows a “bring your own carrier” philosophy allowing you to use the carrier of your choice with Coeo managing the service for you.
Coeo Connect Direct Routing as a Service
Coeo Connect Direct Routing as a Service is essentially the same platform and solution without having to use an SBC or SIP Trunk to connect to the provider.
Once again, this solution is based on the “bring your own carrier” philosophy.
Which solution is best for your organization or your partners’ organization?
Now you know the cloud phone solutions that Coeo offers. It is also important to understand which solutions are the best fit for your organization.
If your organization is looking for a solution that offers multiple services such as instant messaging, voice calling, and video conferencing, you may benefit from using Coeo’s UCaaS platform to have the services all in one platform.
However, if your organization is looking for a contact center solution instead of having a call center, Coeo’s contact center may be the right solution for you.
A call center is essentially a group of agents that answer customer questions and respond to queries.
Coeo’s contact center offering, on the other hand, enables your organization or your customers’ organization to identify the right agent via an auto attendant.
This helps your organization quickly find the right agent to answer your questions instead of speaking with multiple agents to get to the right person who can answer the questions for you.
Coeo’s contact center offering also enables you to communicate with an agent via chat instead of having to call them on the phone.
Additionally, if you prefer to use your current phone provider but want a more reliable customer service experience, you can bring your own carrier to Coeo’s Microsoft Teams Direct Routing solution.
This will allow you to receive the same service you have been using with additional customer service support enabling you to resolve any problems you may have or answer any questions in a reasonable amount of time.
Next steps to installing cloud-based phone solutions
Now you know the three cloud-based phone solutions Coeo offers and which solution might be best fit for your organization or your customer’s organization.
This will help improve your organization’s or your customers’ communication.
No one benefits from having poor communication resulting in poor productivity and efficiency.
Understanding the cloud-based phone solutions Coeo offers and which solution is the best fit for you or your customer’s organization will allow you to determine which solution is most appropriate.
Coeo knows how important a reliable phone service is to an organization and has helped improve the communication of thousands of organizations by implementing cloud-based phone solutions into their network.
We want you to understand the cloud-based solutions we offer so you or your customers can determine the solution that is the best fit for their network.
If you would like to speak with our team to learn more about Coeo’s cloud-based phone solutions or ask any questions you may have you can schedule an appointment.
Now that you understand the cloud-based solutions Coeo offers and which solution is best fit for your organization check out our cloud-phone UCaaS Buyer’s Guide: