Support as good as our connection solutions
Coeo’s exceptional service team is knowledgeable and helpful.
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Real-time monitoring
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Proactive ticketing
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Instant outage notification
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Qualified network engineers
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US-based live phone support
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15 second call queues
Frequently Asked Questions
Why is my first invoice higher than what was on my contract?
First bills typically have a prorated month of service and includes a full month of service.
How do I receive credentials to access online billing?
After your service is active, you will receive an email with online access instructions. To request credentials please email billing@coeosolutions.com.
How do I open a service or billing ticket?
You can open a ticket several ways. Email billing@coeosolutions.com or go to coeo.billcenter.net. You can also always call us at 844.300.COEO(2636).
What payments do you accept?
Credit card, ACH and check are all acceptable forms of payment.
How do I add additional services?
We’d be happy to help you! You can email your dedicated Coeo Account Manager or reach out to us at at quotes@coeosolutions.com.
What if our offices are moving?
Move orders can take anywhere from 30-120 days. Please inform us in advance, and we will start the process.
Get in touch at 844.300.2636(COEO)
