Engaged Customers and Enhanced Support
Work From Anywhere at Anytime
Powerful Web Based AI Analytics
Poor Customer Support Can Lead to Lost Opportunities and Customers
90% of prospects use customer service as a key decision factor during vendor selection. Agents not having the right tools to manage your customer base can lead to poor company performance, retention and NPS scores. Don’t get stuck with these problems:
Low Customer Satisfaction
Agent Attrition
Poor Retention
Lack of Upsales
Improve Your Customer Satisfaction, Move to CCaaS
Your customers demand immediate attention, information and support from highly skilled agents. Supply both with software built to improve customer and agent satisfaction.
Support Intelligence and Dashboards
Extensive reporting capabilities enable effective management and insight into call center and customer experience
Calling Queues
Queueing functions with Artificial Intelligence minimizes customer hold times and improves route optimization for effective customer engagements
Distributed Agent Force
Call center agents can work from anywhere there is an internet connection. Increase your access to outstanding support personnel with smart queueing, presence and chat.
Preferred Agent Routing
Assign the most challenging cases or opportunities to the best qualified agent to reduce call duration and increase one call resolutions.
Automatic Call Backs
While on hold in a queue a customer can request a callback and receive a call from the next available agent rather than hold on the line.
Improve Your Customer's Journey
Extend your contact center into a marketing outreach platform. From easy appointment reminders to marketing campaigns, extend your company’s reach through effective communication.
3 Steps to Better Customer Service
Check out the three steps you should take to help your organization improve its customers’ satisfaction.
Meet Your Expert
A quick solution discovery meeting helps gather details or requirements on your optimal solution.
Design and Install Your Solution
Collaborate with our engineering team to customize a best in class solution and implementation plan for your organization.
Improve Your Customer Support
Stop worrying about managing your system and start making happy customers.
Are You Ready to Give Your Customers Better Support?
68% of consumers say they are willing to pay more for products and services from a company that offers a great customer experience. Are you ready to upgrade your contact center service model and improve your bottom line?
