Do Not Lose Control of Your Dial Plans, Phone Numbers and Number Portability
Implementing Teams requires connecting to Public Phone Networks. Are you willing to risk customer conversation and support from a company that is not a phone provider?
Microsoft’ Slow Response
Lose ability to talk to customers
Transition Seamlessly to Microsoft Teams With Coeo Connect
No need for you to lose numbers and have bad ports that result in loss of service. Coeo Connect allows for a smooth transition one number at a time and at your convenience. Conversations are the lifeblood of business and keeping you connected is our mission.
"We have thousands of numbers and were having trouble porting to Teams until we engaged Coeo. Once Coeo Connect was installed our ports and conversion to Teams was seamless and without issue. They saved me weeks of stress!"
VP IT, YMCA Retirement Fund
"I strongly recommend Coeo to anyone interested in connecting to Teams and improving your communications. They were great! Thank you for your help! "
Ryan Potts, Owner - Partner, Brotschul Potts LLC
"We expedite passports and visas for global travelers. Calls must connect with our agents. Coeo helped consolidate multiple solutions into one contact center solution. They did a great job designing and supporting a very reliable system. "
Before you make a decision on your Microsoft Teams Direct Routing Provider we want to answer as many questions that you may have.
What is Microsoft Direct Routing?
Direct Routing is an option Microsoft gives enterprise customers to bring their own carrier to Teams rather than using Microsoft's preferred vendor. It also provides a PSTN connection to Teams Users so they can make and receive phone calls.
What do I need to activate Direct Routing on Microsoft Teams?
Each Team's user will need to activate an E1 or E3 license as well as the E5 phone system add-on license.
Will any additional license be required?
As long as you have deployed in your Teams environment E1 or E3 plus E5 (Phone System), then you have installed all the software necessary to run Microsoft Teams Direct Routing.
Who is responsible for Configuration?
Coeo works with each customer to set up our Coeo Connect product that can seamlessly integrate with Powershell. Once this is set up the customer can automatically turn services on/off and begin the migration process.
I already have an SBC. Will I need it?
If you are moving to Microsoft's Cloud version of Teams you will no longer need your SBC. If you are currently on the on-premise version we can easily assign SIP Trunks to connect to the PSTN.
The Coeo Solutions Learning Center
Get answers to all your questions about Microsoft Teams Direct Routing, Cloud Phone Systems, SIP Trunking and SD-WAN from our carefully curated content.