If your organization operates in a hybrid or remote work environment and your employees are unable to effectively communicate and collaborate with each other, it will result in reduced productivity and create efficiency challenges. These challenges can lead to lost customers and revenue.
No organization can operate effectively with employees struggling to communicate and collaborate in a remote or hybrid work environment. Communicating and collaborating on projects utilizing the cloud is often the only alternative in a remote or hybrid work environment.
If your organization is not using the right UC tools, your organization will operate inefficiently. Therefore, it is important to understand what Unified Communication is to avoid these challenges.
Coeo understands how important collaboration and communication are to organizations working in a remote or hybrid work environment and has delivered thousands of Unified Communication tools to improve communication and collaboration.
By the end of this article, you will understand what Unified Communication is, how it works, the benefits of using Unified Communications, and whether it would be beneficial for your organization.
What is Unified Communication?
Unified Communication (UC) is the integration of multiple enterprise communication tools such as voice calling, video conferencing, instant messaging, and content sharing into a single streamlined interface.
UC is designed to improve the overall collaboration experience and increase productivity for employees.
UC technology enables users to seamlessly switch from one mode of communication to another in the same session, while enabling you to switch between devices with an internet connection, such as laptops, desktops, phones, and tablets.
An example of this might be someone initiating a conversation via instant message before switching to a video conference to share a screen without having to close one application and open another.
In addition, many UC services integrate with third-party business applications such as project management software, enabling more efficient workflow and centralized information and resources.
If you would like to speak with our team to learn more about Unified Communications or ask any questions you may have, you can schedule an appointment.
How does Unified Communication work?
Unified Communications can be a good solution for any organization looking to improve overall communication and collaboration in a remote or hybrid work environment. More specifically, here’s how this works.
The UC environment is supported by a UC Platform which is essentially a back-end management system.
The UC environment typically consists of one or more of these back-end systems to facilitate the integration among services in addition to front-end systems that provide access to all of these services.
UC systems and their components can be delivered in different ways including on-premises, in a public or private cloud, or any combination of the three.
Cloud UC services, also known as UCaaS, is one of the most popular ways that Unified Communications is deployed.
The benefits of using Unified Communications
Now your organization understands what Unified Communications is and how it works. However, it is also important to understand the benefits of using Unified Communications so you can determine whether it will improve your business.
Some of the main benefits of using Unified Communications include:
Improve user experience
UC tools can be used to improve the user experience making it more consistent across endpoints, locations, and networks resulting in improved collaboration among employees.
Higher employee productivity
Another benefit of using Unified Communications is that it results in higher employee productivity.
Users spend less time managing the different forms of communication as well as applications and services that go with them, by integrating all the different services into one interface.
Team chats and file sharing enable more effective communication regardless of location or time zone. This makes communication in a remote or hybrid environment more efficient which results in greater employee productivity.
Organizational unity and agility
Using UC for streamlined communications and support for remote and hybrid work enables organizations to unify employees so they can interact effectively.
This streamlined communication solution also enables the organization to quickly address changing business requirements and market needs.
Improved IT initiatives and security
Standardizing communication on a UC platform simplifies IT management and support for the network and its users. This also results in more standardized security policies so your IT team can better manage security patches and compliance updates.
Cost reduction
UC enables you to access multiple communication tools from a single interface that historically required multiple applications. Integrating multiple communication tools into a single platform can result in cost reductions by consolidating overlapping services.
Is Unified Communications a good solution for your organization?
Now you understand what Unified Communications is, how it works, and the benefits of using it. However, it is also important that you understand whether it is beneficial for your organization.
If your organization operates in a remote or hybrid work environment and your employees are struggling to communicate and collaborate well with each other, using Unified Communications may be an excellent solution to improve these challenges.
Additionally, if your organization currently uses multiple services or applications to provide the same communication tools that a UC solution provides, Unified Communications may be an excellent choice to improve efficiency and productivity while reducing costs.
However, if your employees work exclusively in the office or you don’t experience challenges with employees communicating or collaborating you may not need a Unified Communications solution.
Determining whether your organization should invest in a Unified Communications solution
Now you understand what Unified Communications is, how it works, the benefits of using it, and whether it is the best solution for your organization. This will help you determine whether your organization should invest in a Unified Communications solution.
No organization operating in a remote or hybrid work environment can succeed if employees struggle to communicate and collaborate. This will result in decreased efficiency and productivity, which often leads to lost customers and revenue.
To avoid these challenges, it is important to understand what Unified Communications is and how it works. This will help you determine whether it is the best solution to improve internal communication and collaboration in your organization.
Coeo understands how important reliable communication and collaboration are to an organization operating in a remote or hybrid work environment and has delivered thousands of Unified Communications solutions via UCaaS to improve these challenges.
We want you to understand what Unified Communications is so you can determine whether it is the best solution for your organization.
If you would like to speak with our team to learn more about Unified Communications or ask any questions you may have, you can schedule an appointment.
Now that you understand what Unified Communications is and whether it is the best solution for your organization, check out this article to learn more about UCaaS and how it can help improve your communication and collaboration:
