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Why is My Zoom Video Call Breaking Up?

September 1st, 2023 | 4 min. read

By Jordan Pioth

Lady talking on computer with headphones on

In today’s workforce, video calls are important for organizations working in a remote or hybrid work environment.

Without the ability to make successful video calls, employees working remotely will not be able to communicate effectively impacting their productivity and efficiency.

It is important to understand why your video calls are breaking up or dropping so you can solve the issue and improve communication.

It can be difficult to maximize employee performance if your video calls are breaking up and dropping.

Coeo knows how important communication is to an organization and has delivered telecom solutions to improve the communication of thousands of organizations.

We want you to know why your video calls are breaking up so you understand how to solve the issue and improve communication both internally and externally.

By the end of this article, you will understand the reasons you experience video call breakups and some solutions to address them.

Reasons you experience Zoom video call breakups

For organizations working in a remote work environment, video technology is important to reliably communicate internally and externally.

Some of the reasons your organization may experience Zoom video call breakups include:

Poor network connectivity

One of the main reasons your organization may be experiencing Zoom video call breakups or drops is poor network connectivity. Poor network connectivity will likely result in poor internet connectivity.

Zoom video calls and other video call platforms rely on the internet to make and receive calls. If you have an unstable internet connection, it will often result in video call breakups and drops.

Lack of bandwidth

When you receive telecom or network solutions, your carrier will provide you with a certain amount of bandwidth to use each month at a set fee. The more bandwidth you have the more costly it is.

However, the more bandwidth that is available to your organization, the more reliable your internet connection will be.

Zoom video calls and video calls in general use a certain amount of bandwidth in order for a smooth video call to take place.

If your organization uses too much bandwidth for the month and video calls use up too much of that bandwidth, you may experience choppy video calls.

Additionally, multiple devices connected to the same network that are also on the call or using other bandwidth-heavy software or activities can also cause video call breakups or drops.

For this reason, your video calls may be choppy or breakup during peak usage times if you are in areas where many people are accessing the internet at the same time.

Hardware and software limitations

If your hardware devices are outdated, they may be incompatible with the software of the video call. As a result, you may experience call breakups and drops.

Insufficient processing power, memory, or outdated hardware may all be factors that contribute to video call breakups.

Additionally, Zoom or other software used to perform video calls may also cause issues that result in video call breakups.

These issues can happen in the form of bugs or glitches and can be fixed by regular software updates whenever they are available.

Click the link below to use this free tool to learn how you stack up against your peers and learn how to stop poor network performance, reduce outages, and learn best practices for maintaining a resilient network:Free Network Assessment

Solutions to solve video call breakups

Now you know the reasons you might be experiencing Zoom video call breakups. However, it is important to understand the solutions that can solve these call breakups so you can avoid them in the future.

Some solutions that solve video call breakups include:

Install an SD-WAN solution

If your organization is dealing with video call breakups driven by network connection issues, one way to solve the problem is to install an SD-WAN solution.

SD-WAN is an overlay network that is built on top of underlying network connections.

With SD-WAN your network connectivity will be much more reliable because it resides in the cloud.

An SD-WAN network lets your organization connect remote workers and their devices through cloud applications.

In addition to a more reliable network, SD-WAN also ensures better application performance.

With quality-of-service controls, SD-WAN ensures high performance of critical applications such as Zoom or another video calling platform on the network.

Upgrade bandwidth

One of the reasons you could be experiencing video call breakups is because too much bandwidth is being used. One way to solve this issue is to simply purchase more bandwidth.

However, depending on your provider and the services you are using, bandwidth can be expensive.

As stated above, an SD-WAN solution can improve network connectivity but it can also increase bandwidth while saving you money.

SD-WAN leverages internet connections instead of traditional hardware which reduces the reliance on expensive MPLS circuits and bandwidth costs resulting in a more cost-effective solution.

If your organization can’t afford increased bandwidth costs, an SD-WAN solution may provide a less expensive solution.

Work with a reliable provider

If your video calls are breaking up or dropping, there may also be an issue with the software or hardware. A reliable provider will improve your video call experience by managing and monitoring the solution for you.

For example, at Coeo we provide a Metaswitch platform called MaX UC that uses Zoom as its video calling platform.

For many, this is a better alternative than having your organization manage Zoom and identify the right resources to resolve the problems when they arise.

Since Coeo manages the platform for you, they can ensure that updates are done regularly without your organization having to do them internally and any issues that come up with the services are taken care of.

Next steps to improving video call breakups

Now you know the reasons you experience Zoom video call breakups and the solutions to solve them. This will help you figure out how to improve your video calls to avoid video call breakups and drops.

Organizations working in a remote work environment typically rely on video call platforms to communicate internally among employees.

Additionally, when organizations meet customers virtually, it is typically over video calls.

If your organization is experiencing video call breakups and drops, you could fail to communicate effectively internally and externally with customers.

This can result in poor productivity and lost revenue if the issues are not resolved.

Coeo knows how important reliable communication is to an organization and has delivered thousands of telecom solutions to customers to improve their communication.

We want you to know the reasons you might be experiencing video call breakups and drops and the solutions that solve them so you can improve your user experience and avoid video call drops in the future.

If you would like to speak with our team to learn more about improving the video call experience or ask any questions you may have you can schedule an appointment.TALK TO AN EXPERT

Now that you understand what causes video call breakups and how to solve them, read the article below to learn more about SD-WAN and how it can help improve your video call experience.

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.