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What is UCaaS and How Can it Benefit My Organization?

September 30th, 2022 | 4 min. read

By Jordan Pioth

Black IPhone next to laptop and notepad

If you rely on phones to communicate with customers and co-workers, you may not be able to work efficiently if you don't have an industry-standard call solution.

If your workers work remotely or work in different locations it can be hard to contact them if you have inadequate calling services.

Internal and external calling whether it be video or voice is the backbone of remote communication.

If you have inconsistent calling you could run into lots of problems whether it be communicating effectively with your internal team or customers.

Coeo has sold thousands of UCaaS services and helped upgrade many customers’ call services.

We know how important it is for an organization to have a reliable and efficient calling service and want to educate you on UCaaS and if it is a good fit for your organization.

By the end of this article, you will know what UCaaS is and how it can benefit an organization. You will know by the end of this article if UCaaS is the right service for your network.

What is UCaaS?

Unified Communications as a Service (UCaaS) is a cloud-based phone system that provides an all-in-one communications package to clients.

As a whole, it provides the ability to have the collaboration of communication in the business world.

Unified communication means the integration of multiple communication tools such as voice calling, video conferencing, instant messaging (IM), and content sharing into a single, streamlined service with the goal of improving user experience and productivity.

While businesses used to have to use separate entities such as phones, desktops, and laptops that specialize in different tasks, merging these technologies into one platform is part of what makes UCaaS so easy to use.

Depending on the level of service or what provider you have, you can have voice calling, video conferencing, and messaging all in one service.

This makes using these services very convenient while simultaneously giving you a more reliable service.

UCaaS has become very resourceful for many companies resorting to a remote or hybrid work environment as a way for co-workers to continue communicating with each other efficiently on one platform.

It has also made it easier for co-workers to communicate with each other while working at other branch locations within the same company.

Additionally, it allows for more flexibility and reliability when communicating with a potential or current customer.

Dropped customer calls or confusion over what platform or service is being used to execute a call could cause friction in the customer relationship.

Benefits of UCaaS

There are many reasons why UCaaS can be a benefit to your organization. UCaaS can increase productivity, improve flexibility, and is very scalable all for a low cost.

Increased productivity

UCaaS allows you to make voice calls, video calls, and send private messages all through one platform.

With this in mind, your employees can be much more productive because UCaaS allows you to use all of these services under one platform.


Not only is UCaaS flexible because you can use multiple services using one platform. UCaaS also allows you to access the service on just about any device from just about anywhere.

You can access UCaaS from anywhere making it much easier for remote workers and workers working in separate branches to communicate.

Additionally, this flexibility allows you to take your work and move it to any location you prefer.

If your internet goes down at your work or home office, you can take your work to a Starbucks and use your phone or laptop application to continue your work securely.

With UCaaS, users have the opportunity to turn any location into a presence that resembles their desk.

Depending on the provider and service, you can also download the software on just about any device. You can use your UCaaS service on your laptop, desktop, or phone allowing you more flexibility.


UCaaS solutions are typically highly scalable and can easily offer new features as your organization grows. These features can be added on a per-user basis allowing you to only pay for what you need.

Additionally, you can easily add or subtract phones whenever you see fit. The convenience of adding and/or removing phones adds another layer of flexibility.


A traditional phone system can cost a lot of money and can also take months to set up and be ready for production. UCaaS allows for lower costs and faster setup times.

With a standard voice service, you have a large capital purchase. With UCaaS, you pay a monthly subscription for the service that is also managed by the service provider, allowing you to focus on working on running your business.

With UCaaS, no additional hardware or software is needed to be purchased since it is a cloud-based solution. You are also free from the ongoing maintenance costs of traditional PBX systems.

Additionally, since UCaaS is a fairly new technology, competition will increase. This over time will cause prices to decrease as more companies will move to UCaaS.

If you would like to know more about UCaaS, check out our UCaaS Buyer's Guide for more information:Download Your Guide

Next steps to figuring out if UCaaS is the best fit for you

Now you know all about UCaaS and some of the benefits that it can provide for your organization, you can figure out if it is a good fit.

UCaaS can help you upgrade your calling and ensure more reliable and efficient calls.

Nobody wants to have an unreliable calling service, especially in today’s age when remote communication is much more prominent.

If you are attempting to communicate with employees working in different locations or with a potential customer, you want to make sure that you have a reliable call solution.

Additionally, in comparison to regular PBX phone lines, you get a lot more services for less money.

UCaaS costs less money as a service and also costs less money since you don't need an IT team to constantly work on the regular PBX phone systems.

Coeo has sold thousands of UCaaS services and has upgraded many customers’ phone systems. We want to educate you on the service that may be valuable to you if you rely heavily on voice services.

If you would like to speak with our team to learn more about UCaaS or ask any questions you may have you can schedule an appointment. TALK TO AN EXPERT

Now you know what UCaaS is and how it can benefit your organization. Read this article to learn the top challenges UCaaS can solve for your organization:

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.