If your organization has a poor-performing phone solution, it can be difficult for employees to communicate effectively with each other, with customers, and with other people outside of the organization such as business partners.
No one wants to deal with a poor-performing phone solution however, there are many different phone options available on the market.
Therefore, it is important you understand what Coeo Connect is so you can determine if it is the right solution for your organization.
Coeo knows how important a reliable phone system is to an organization and has delivered Coeo Connect and other phone solutions to organizations to improve their communication.
We want you to understand what Coeo Connect for Microsoft Teams is so you can determine if your organization will benefit from this solution.
By the end of this article, you will understand what Microsoft Teams telephony is, what Coeo Connect is, and if Coeo Connect is the right solution for your organization.
What is Microsoft Teams telephony?
Microsoft Teams is not just a collaborative platform that your organization can use to message each other and host video chats. It also has the capability to serve as a cloud-based phone solution.
Microsoft Teams telephony enables your organization to make and receive calls over the Public Switched Telephone Network (PSTN) using Microsoft Teams.
A Traditional Private Branch Exchange (PBX) connects phones over physical copper wire.
With Microsoft Teams telephony, you can transfer your traditional PBX phone system to the cloud and make and receive calls over the PSTN.
Microsoft Teams telephony is typically delivered to organizations in one of two ways:
Microsoft Teams Direct Routing
Microsoft Teams Direct Routing requires an SBC to make and receive calls and allows you to bring your existing PBX phone solution to the cloud.
Direct Routing also allows you to use your own provider to provide and manage your solution.
Microsoft Teams Direct Routing is also an older technology and has been on the market for quite some time so it is more widely available to organizations.
Microsoft Teams Operator Connect
Microsoft Teams Operator Connect is the newer alternative to deliver Microsoft Teams telephony. Unlike Teams Direct Routing, Operator Connect does not require you to have an SBC to make and receive calls.
Additionally, Operator Connect does not let you bring your own provider to your solution since it requires you to receive your solution from a provider that is Microsoft-certified like Coeo.
Providers looking to purchase Microsoft certified must demonstrate the ability to deliver Microsoft Teams Operator Connect and pass a certification process to be approved.
Since Microsoft Teams Operator Connect is a newer technology, there are fewer Microsoft-certified providers and, therefore, is less prevalent in the market.
What is Coeo Connect?
Coeo Connect is Coeo’s version of Microsoft Teams Operator Connect. Coeo is a Microsoft-certified provider and delivers Operator Connect phone solutions to organizations.
Since Microsoft Teams telephony is simply a platform and not a phone carrier, your organization must have a carrier partner to deliver the connection and manage the solution for your organization.
Coeo Connect delivers all the features and functionalities of Microsoft Teams Operator Connect while also providing access to Coeo’s support team.
Driven by Microsoft Teams technology, Coeo Connect enables you to have a cloud-based phone solution that connects to the internet to make and receive calls without the need for an SBC.
Coeo’s support team manages and maintains your phone service for you to ensure the best quality solution and user experience.
Coeo Connect also provides a variety of additional features to its customers to enhance their experience. Some of these include:
National 911 service
The RAY BAUM Act requires organizations to automatically send dispatchable location information from a 911 caller to the emergency call center from their phone system.
The Coeo Connect phone solution complies with this and all legal requirements so you don’t need to worry about legislative changes that impact your telecom operations.
Our customer service operation stays on top of all the issues that affect your phone solution, communicates these issues to you, and makes the appropriate modifications to keep you in compliance.
Easy to manage
Using Coeo Connect enables your organization to manage your phone number inventory and calling plans from one system.
With this feature, your organization can easily make any additions, moves, or changes to phone numbers.
Since Coeo Connect uses the internet to make and receive calls, you can access your Coeo Connect phone solution from any device that is capable of connecting to the internet.
This allows you to take calls, message employees, and host video conferences from your laptop, desktop, phone, or tablet.
In addition, this makes it easier to scale your phone solution and add additional phone lines if necessary.
Is Coeo Connect a good fit for your organization?
If your organization’s current phone service is causing poor communication within your organization and a cloud-based phone solution would improve your communication challenges, Coeo Connect might be a good choice for your organization.
Similarly, if your organization is looking for a provider to manage your Microsoft Teams telephony, Coeo Connect may also be a good fit for you.
However, if your organization already has a reliable phone solution and does not need a provider to manage your phone service for you, you may not need a Coeo Connect solution.
Next steps to purchasing a Coeo Connect solution
Now you understand what Coeo Connect is and whether it is the right solution for your organization.
This will allow you to determine if your organization should purchase a Coeo Connect solution before experiencing buyer’s remorse after purchasing a phone solution.
No one wants to use a poor-performing phone solution that results in communication issues within your organization. Poor communication can lead to a lack of productivity and lost business as a result.
Coeo knows how important a reliable phone solution is to an organization and has delivered Coeo Connect solutions to thousands of organizations in order to improve their communication issues.
We want you to know what Coeo Connect is and whether it is a good fit for your organization so you can determine if you should purchase a Coeo Connect solution.
If you would like to speak with our team to learn more about Microsoft Teams or ask any questions you may have you can schedule an appointment.
Now that you understand what Coeo Connect is and whether it is a good solution for your organization, read this article to learn how to implement Microsoft Teams with Coeo: