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How Coeo Provides Telecom Solutions for Partners and Their Customers

August 30th, 2023 | 3 min. read

By Jordan Pioth

Two business men shaking hands

If you aren’t aware of how Coeo provides telecom solutions to its partners and their customers, you may not understand the full range of benefits agents receive when working with Coeo.

If you are considering partnering with Coeo but don’t know what to expect, you may not appreciate the many ways that Coeo supports the Agent community to help maximize your success.

Partnerships happen all of the time in the business world and can make or break a business.

It is important to understand what to expect from a business partnership and the differences that exist between potential partners so you can determine which partnership is likely to be the best fit for your organization.

Coeo knows how important a good partnership is to an organization and has worked with many organizations to bring reliable telecom solutions to their customers.

We want you to know how Coeo provides telecom solutions to its partners’ customers so you can determine if working with Coeo enables you to maximize your results.

By the end of this article, you will know how Coeo provides telecom solutions for partners and their customers.

Ways Coeo provides telecom solutions for partners

Coeo has worked with many organizations to bring reliable and secure network and telecom solutions to their customers.

Some of the unique delivery model features that Coeo provides telecom solutions to partners and their customers include:

Coeo manages the solution

Coeo provides and manages the solution that is provided to the partner’s customers no matter who the underlying carrier is.

Coeo works in a “Bring Your Own Carrier” model allowing you to bring your existing service from your current carrier to Coeo where we’ll manage the service for you.

For example, if you bring your customer’s AT&T service to Coeo, Coeo will take full responsibility for all customer service enabling your customer to communicate any issues or problems through Coeo, not AT&T.

This will help your customer resolve any issues faster since Coeo provides industry-leading customer service.

This approach enables your organization and your customers to address any challenges faster since Coeo places significant focus on its customer service allowing your organization and your customers to resolve any problems as quickly as possible.

Coeo is also responsible for the billing and support of the services being used, enabling you to consolidate providers if it makes sense to migrate or replace your customers’ current solutions with Coeo.

Many organizations use multiple vendors and providers to create a best-in-class solution for their organization.

If you choose to partner with Coeo, the only time you need to interact with the underlying provider or providers is when there are issues with the service infrastructure.

If fiber needs to be installed, for example, the underlying carrier would be responsible for this.

Having Coeo provide and support all your customers' solutions enables them to utilize best-in-class providers while communicating with a single point of contact to resolve any issues that may occur.

Coeo provides you with a dedicated support team

If your organization decides to partner with Coeo, a dedicated team will be provided to you and your customers who will manage your solutions and help with any issues that may arise.

This will help your organization manage your solutions since you will not have to interact with a new contact after every meeting with Coeo.

This structure prevents inefficiency since your regular contact knows your organization well and can resolve conflicts quickly because of the customer-specific knowledge they have.

A dedicated team that Coeo provides your organization typically includes:

Channel manager

A dedicated channel manager will serve you as the single point of contact for all of your organization’s needs. This single point of contact makes resolving issues or having questions answered much faster.

Once your channel manager is assigned you can reach out to them whenever there are questions or issues.

They will coordinate the schedule of whoever needs to be involved on your dedicated team to provide you with the right resources for the situation.

Project Manager

Coeo will also provide you with a dedicated project manager who helps your customer with the onboarding process.

The project manager will ensure your customer has everything it needs during the implementation process and will provide you and your customer with any pertinent information on the account while it is being set up.

The project manager will continue to manage the relationship for the entirety of its existence if anything ever needs to be addressed.

Engineering and support

Coeo’s engineering and support team will help train your organization and your customers on how to use the services installed.

Coeo’s engineering and support will help manage the services and resolve issues that may come up from time to time.

Your account team will also include an engineer whose role is to ensure that all services are delivered smoothly and any problems that need to be taken care of are resolved.

Next steps to partnering with Coeo

Now you know how Coeo delivers telecom solutions for partners and their customers. This will help you understand the benefits of partnering with Coeo and how we manage telecom solutions for your customers.

No one should partner with an organization without knowing what they and their customers should expect.

Partnering with an organization without fully understanding how they will deliver and support your customers’ services can easily lead to dissatisfaction for both you and your customers.

Coeo has worked with many organizations and knows how important a good partnership is for a successful relationship.

We want you to know how Coeo provides telecom solutions for partners and their customers so you can determine if a partnership with Coeo is a good fit for your organization.

If you would like to speak with our team to learn more about partnering with Coeo or ask any questions you may have you can schedule an appointment.TALK TO AN EXPERT

Read these articles below to learn more about partnering with Coeo:

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.