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What is Cloud Communication and the Different Cloud Phone Solutions?

September 11th, 2023 | 3 min. read

By Jordan Pioth

Buisness man working at desk writing notes while talking on phone

If your organization is dealing with challenges driven by telecom issues, your employees may be less productive and efficient when attempting to communicate and collaborate with coworkers.

No one wants to be limited by a poor-performing phone solution that contributes to poor internal and external communication issues.

Cloud communication can help improve your organization’s phone system and enable your employees to communicate with each other more effectively when they are working in different locations.

Coeo knows how important reliable communication is to an organization and has delivered thousands of communication solutions to customers to improve the effectiveness of their phone systems.

We want you to know what cloud communication is so you can determine if a cloud communication solution is a good fit for your organization.

By the end of this article, you will know what cloud communication is and the different communication solutions that are part of cloud communication so you can determine which alternative is the best fit for your organization.

What is cloud communication?

Cloud communication allows your employees to connect and communicate with each other from anywhere.

For this reason, cloud communication is a great solution for employees to reliably communicate while working from anywhere.

Cloud communication refers to communication technology that uses an internet connection to make and receive calls.

The software for cloud communication technology as the name states, is hosted in the cloud so your business only needs to integrate and maintain a limited amount of hardware to utilize this solution.

As a result, your organization does not need to integrate physical phone lines at your location.

This will reduce the cost of the solution since you won’t have to pay for the additional hardware and wires that traditional phone services require.

Additionally, your organization can use your existing phone system if it is compatible with the cloud communication solution you select.

Using your existing phone system will help save you money when migrating to a new solution because you do not have to purchase new phones and other hardware.

However, since cloud communications only require an internet connection, your organization may not even need to invest in desk phones as your employees can use any device that can connect to the internet such as cell phones and laptops to make and receive calls.

Cloud communication solutions are usually hosted on off-site servers provided by your cloud phone provider.

Depending on your cloud provider, the provider can manage the solution for you, your organization can manage it, or you and the provider can co-manage it based on the responsibilities you’d prefer to retain.

Your cloud provider will typically be flexible with your organization by allowing you to customize your solution to meet the needs of your organization.

What are the different cloud phone solutions?

There are many different cloud phone solutions your organization can choose from to improve your organization’s communication. Some of the cloud phone solutions available on the market include:


UCaaS is a cloud-based phone solution that provides an all-in-one solution to customers.

More specifically, UCaaS integrates multiple communication tools such as voice calling, video conferencing, and instant messaging (IM) into a single, streamlined service.

Historically, businesses used separate entities such as phones, desktops, and laptops to perform various tasks.

Your organization’s ability to merge these technologies into one platform is part of what makes UCaaS so effective.

UCaaS has become very beneficial for companies operating in a remote or hybrid work environment as a way for employees and customers to communicate with each other in multiple ways efficiently on a single platform.

Additionally, it allows for more flexibility and reliability when communicating with a customer or prospect.


CCaS is a cloud-based contact center solution like UCaaS that allows your organization to make and receive calls over the internet by using the cloud.

The major difference between CCaaS and UCaaS is that UCaaS is used for internal communication and CCaaS is used for external communication.

CCaaS offers features such as call routing, interactive voice response, agent management, and analytics to enhance customer service and support.

Microsoft Teams

Microsoft Teams is more than just a collaborative platform that allows you to simply chat and host video conferences and meetings with co-workers.

Microsoft Teams can also be used as a cloud-based phone system.

Microsoft Teams Direct Routing enables your organization to make and receive phone calls over the internet using the Public Switch Telephone Network (PSTN).

Microsoft Teams Direct Routing takes Microsoft Teams telephony and enables a third-party provider to manage the service for you.

Organizations can connect their existing on-premise telephone service to the Microsoft Teams Phone System using SBCs and a Microsoft-certified partner like Coeo, to bring their phone system to the cloud.

Next steps to integrating cloud communication solutions into your network

Now you know what cloud communication is and the different cloud communication solutions available on the market.

This enables you to determine whether cloud communications are a good fit and which solution is best for your organization.

No one wants to experience a poor phone service that can lead to communication issues with employees and customers. These problems can reduce productivity and hinder relationships with customers.

Cloud communication can improve communication and prevent these problems from happening in the future.

Coeo knows how important a reliable phone solution is to an organization and has delivered cloud communication solutions to thousands of customers to help improve their communication.

We want you to know what cloud communication is and the different cloud phone solutions on the market so you can determine if cloud communication can benefit your organization and which solution is the best fit for you.

If you would like to speak with our team to learn more about cloud communications or ask any questions you may have you can schedule an appointment.TALK TO AN EXPERT

Now you know what cloud communication is and the different cloud phone solutions. Read the below article to learn about the cloud phone solutions Coeo offers. 

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.