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How Cloud-Based Telecom Solutions Help Understaffed Organizations

July 7th, 2023 | 4 min. read

By Jordan Pioth

Business man looking at cellphone at a desk

If your IT function is understaffed, it can be difficult to manage and deliver the broad array of IT responsibilities required for organizations to function successfully.

And in many cases where the IT function is short-staffed, important corporate initiatives just don’t get completed on a timely basis.

Cloud-based telecom solutions can help understaffed organizations in many ways.

Organizations of any size can benefit from cloud-based telecom solutions because they provide more effective technology and require less in-house maintenance.

Coeo has delivered telecom solutions to thousands of customers and knows how important reliable network connectivity is to the success of an organization.

We want you to know how cloud-based telecom solutions help understaffed organizations so you can determine if your organization would benefit from an upgraded solution.

By the end of this article, you will know how cloud-based telecom solutions help understaffed organizations and if a telecom solution is a good fit for your organization.

Ways cloud-based telecom solutions help understaffed organizations

Cloud-based telecom solutions help improve the productivity and efficiency of an understaffed organization in a variety of ways.

Some of the benefits a cloud-based solution provides to understaffed IT organizations include:

Improved communication

One of the biggest benefits that a cloud-based telecom provider brings to an organization is improved communication.

Solutions such as UCaaS allow you to experience efficient communication by integrating tools like instant messaging, voice calling, and video calling into one platform.

This improved and more efficient communication platform will help an understaffed organization streamline communication between employees and departments.

Communication will even improve among employees working in different locations.

Employees working remotely can more effectively communicate with each other through these cloud-based telecom solutions.

These enhanced communication tools will improve productivity and efficiency because employees will make faster and better decisions on work tasks and collaborative projects.

Enhanced productivity

Automated tasks performed by cloud-based telecom solutions can help organizations that are understaffed.

The more tasks your telecom solutions are able to perform, the fewer tasks your IT team will be required to deliver.

Additionally, these features enhance the productivity of all employees creating efficiencies beyond the benefits to the IT staff.

For example, cloud-based telecom features such as auto attendants and call forwarding help manage incoming calls more effectively.

An auto attendant is a virtual pre-recorded voice menu that allows the incoming caller to choose the call path that will best serve their needs.

Call forwarding from an auto attendant allows it to automatically forward the call to the department or phone extension the incoming caller chose from the auto attendant menu.

These features reduce the need for manual call handling, allowing staff to focus on more important tasks and increasing overall productivity.

Additionally, cloud-based telecom solutions can integrate with other business tools and applications, resulting in better collaboration and productivity even with limited staff.

These features also enable better customer service. With the help of the auto attendant feature, incoming callers can choose exactly who they need to talk to.

Cloud-based telecom solutions can help solve customer queries and improve customer service even when call volume is excessive or the organization is understaffed.

Improved remote work experience

The remote work environment has become more prevalent over the past few years.

Understaffed organizations, however, have even greater challenges with managing workloads among remote employees and ensuring employees have the tools to work efficiently from home.

Remote work can improve the work-life balance of employees and help with the employee retention of an already understaffed organization.

The flexibility of remote work can also open opportunities to hire freelancers or virtual teams to help with work tasks to support your understaffed organizations.

If you are looking to improve your organization’s remote work environment, cloud-based technology can help.

Since most telecom solutions are now cloud-based, employees are able to connect and communicate from anywhere with a reliable internet connection making remote work easier.

Better scalability

Cloud-based telecom brings better scalability to the telecom system of an organization. With little to no hardware required, it is easier to add and disconnect phones when needed.

It is also typically less expensive since there are minimal hardware costs to install additional phones.

If an organization is understaffed, it may be looking to hire more people to increase staff to balance out work tasks across more employees.

If this is the case, cloud-based telecom solutions will make it much easier to scale up and add more phones when the time comes to hire more staff.

The flexibility and scalability that cloud-based telecom solutions bring to an organization ensures that your solution can grow with the organization as staffing needs change.

Is a cloud-based telecom solution a good fit for your organization?

Now you know the ways a cloud-based telecom solution can help an understaffed organization.

This will enable your organization to determine if a cloud-based telecom solution is right for your organization even as your staffing levels change over time.

If your organization already has a reliable telecom solution, network, and internet connection, you may not need a cloud-based telecom solution.

Remember, though, that if your organization struggles with a poor-performing network and a phone solution that often provides an unreliable internet connection, your employees will be less productive and fail to maximize their contribution to the organization.

If this describes your telecom environment, you may be a good fit for a cloud-based telecom solution.

Next steps to purchasing a cloud-based telecom solution

Now you know the ways a cloud-based telecom solution can help an understaffed organization and if it is the right fit for your organization.

This will help you determine if your organization should move forward with the process of purchasing a new cloud-based phone solution.

No one wants to have poor customer service exacerbated by an understaffed organization and out-of-date technology.

Utilizing out-of-date technology will negatively affect employee production, customer relationships, and revenue.

A cloud-based telecom solution can improve understaffing issues within your organization and allow your employees to be more productive.

Coeo has helped thousands of organizations improve their telecom infrastructure.

We know how important a reliable phone solution is to the productivity of an organization and want you to know the ways that cloud-based telecom solutions can help understaffed organizations so you can determine if it is the right fit for your organization.

If you would like to speak with our team to learn more about cloud-based telecom solutions or ask any questions you may have you can schedule an appointment.TALK TO AN EXPERT

Now you know hoe cloud-based telecom solutions help understaffed organizations, read this article to learn more about cloud communications and what are the different cloud phone solutions:

How Cloud-Based Solutions Help Organizations Downsize

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.