Skip to main content

«  Learning Center


Problems of an Analog Phone Service

April 17th, 2023 | 3 min. read

By Jordan Pioth

Business woman talking on phone sitting at a desk in an office

If you have an analog phone service or are looking to purchase an analog phone service, it is important you know the problems of the service that can arise.

If you are unaware of the problems that can arise with an analog phone service, you may be caught off guard or unprepared when problems arise.

Coeo has delivered thousands of calling services to customers and knows how important a good calling service is to an organization.

We want to give you information on the problems that can arise with an analog phone service so you can determine if it is the right fit for your organization.

By the end of this article, you will know what an analog phone service is, the problems that can happen with the service, and how your organization can solve these problems.

What is an analog phone service?

Analog phone systems are phone systems that consist of traditional landlines.

These phone systems take audio signals and translate them into electronic pulses on a wire that is transferred from one line to the next.

The difference between digital and analog phone systems is that digital phone systems are usually connected through the cloud and use the internet to make and receive calls.

Digital phone systems break the phone signal into a binary formula and translates audio into codes represented by a series of “1”s and “0”s instead of electronic pulses using a wire.

Analog phone systems require an on-premise PBX (link to article) with one or multiple phone lines.

An on-premise PBX is a physical phone system installed on the premises of the customer’s location and owned by the customer.

A PBX phone system creates an internal phone network for the analog phone service to connect to.

The PBX network places all users of the service into a shared phone system allowing employees to make and receive calls using one network.

Problems of an analog phone system

Analog phone systems can benefit some organizations but at the same time have potential problems that can arise as well. The potential problems an analog phone system can have include:

Limited calling capacity

Analog phone systems have limited call capacity, only being able to handle a certain number of calls at a time.

When an analog line has too many calls being made and received, you may experience a loss in call quality which could include call breakups and drops.

This makes it difficult for an organization that receives high call volume. If your organization receives or makes a high volume of calls, an analog phone service may not serve your organization well.

Limited features

Analog phone services are much older and often seen as outdated. Because of this, they often do not include many of the updated features that newer, digital phone services have.

Most of the features that analog phone systems include are hold, mute, speed dial, redial, and transfer. Analog phone lines lack most of the features that digital phone services have such as voicemail to email.

High maintenance

Due to more hardware being required by analog lines, the service requires more maintenance than other solutions on the market.

With this in mind, it can be hard to keep up with and maintain your phone system with the amount of maintenance required.

As a result, it will be more costly than other solutions because of the hardware and maintenance that is needed to be purchased.

Lack of availability

With cloud communications taking over as the main communications solution, analog lines are becoming less common.

Soon enough, service providers will no longer sell analog lines, and analog lines will become obsolete on the market.

If you currently have an analog phone system, it might be a good idea to consider SIP Trunking or some other type of cloud phone service.

If you have an analog phone service, it will be difficult to find hardware or make updates because replacement components seldom exist. Therefore, it will be difficult to maintain and manage your analog lines.

Additionally, if your analog line phone service needs work and requires hardware replacement, it can be difficult to find and expensive because of how rare analog line hardware has become.

How to solve the problems of analog lines phone system

Because analog line phone systems have become outdated, the best solution to the problems of analog lines is to transition analog to the cloud.

If you transition analog phone lines to SIP Trunking, you will keep your current phone service and move it to the cloud. This will result in a more updated service with more reliability and less cost.

Another way you can potentially solve the problems of analog lines is by incorporating Hosted VoIP.

A hosted phone system will allow you to bring your analog lines to the cloud with the help of a managed service provider.

Next steps to purchasing a new phone service

Now you know what an analog phone system is, the problems that can arise with the service, and how to solve those problems.

This will enable you to identify what the problems of an analog line phone service are and how you can update your current analog phone service to avoid these problems.

Using an analog line phone service can have many problems. In order to have a more reliable and better-performing phone service, it is important that you solve the problems that can arise with the service and update your analog phone service.

Coeo has helped and managed the phone service of thousands of customers.

We know how important a good phone service is to an organization and want to give you information on how you can improve your phone system that may be out of date.

If you would like to speak with our team to learn more about analog phone services or ask any questions you may have you can schedule an appointment.TALK TO AN EXPERT

Now you know the problems of an analog phone service and the importance of a reliable phone service.

Read this article below to learn about cloud communication and if a cloud phone solution is a good fit for your organization.

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.