If your organization does not have a reliable contact center solution, you may have poor communication with your customers which can lead to disgruntled and lost customers and lost revenue as a result.
If you aren’t aware of the different CCaaS plans Coeo offers, you won’t be able to determine whether Coeo’s CCaaS solution is a good alternative for your organization or which option best meets your organization’s needs.
Additionally, if you are interested in Coeo's CCaaS solution but aren’t aware of the features included in our various options you won’t be able to determine which alternative best meets your needs.
Coeo knows how important reliable communication with customers is to an organization and has delivered thousands of CCaaS solutions to improve relationships with customers.
We want you to understand the different CCaaS plans Coeo offers so you can determine whether Coeo’s CCaaS service is the right solution for your organization.
By the end of this article, you will understand what CCaaS is, the different plans Coeo offers, and which plan is the best solution for your organization.
What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud-based software solution that enables your organization to make and receive calls to and from customers or other users outside of your company.
A contact center is similar to a call center where calls are taken from people typically employed outside your organization.
However, a call center relies on agents to make and receive calls from external users to answer questions and solve any issues while contact centers allow external users to communicate in more ways than just phone calls such as chatbots and text messaging.
CCaaS is connected to the internet via the cloud to communicate with customers enabling agents to use multiple devices such as computers or cellphones from any location.
The different CCaaS plans offered by Coeo
Coeo offers multiple CCaaS plans that customers can choose from that best meet their organization’s needs. These plans have different prices and features that meet the needs of organizations in a variety of industries and sizes.
The Basic Plan is Coeo’s least costly option and has the fewest number of features. Coeo’s Basic Plan costs $25 per user per month and features an auto attendant that enables customers to choose their own path via an automated voice menu.
Coeo’s Premium Plan includes the features of the Basic Plan while delivering additional features and functionality.
More specifically, for $35 per user per month, organizations get features such as agent availability allowing customers to talk to an agent to address any questions or concerns.
Another feature the Premium Plan includes is an Estimated Wait Message that provides your customers with an expected wait time so they know approximately how long they will be on hold before talking to an agent.
CCC Silver Plan
The CCC Silver Plan includes all the features of the Premium Plan plus additional functionality. The CCC Silver Plan costs $75 per user per month and incorporates features such as priority queuing and agent chat logs.
Priority queueing enables organizations to prioritize customers waiting to speak to an agent by whatever your organization deems as high priority.
For example, if your organization wants to filter your customers by the magnitude of the issues they are having, customers who are experiencing the biggest issues will be queued ahead of others.
Additionally, the CCC Silver Plan features agent chat logs that enable your organization to communicate with a customer via chatbot rather than a phone call.
CCC Gold Plan
The CCC Gold Plan Plan has all the features that are included in the previously mentioned plans with even more functionality.
The CCC Gold Plan costs $100 per user per month and includes mobile agent scheduling and the ability to record with call disposition.
The CCC Gold Plan enables your customers to schedule calls with mobile agents to avoid waiting in a call queue. This plan also enables you to record calls and capture a call disposition which provides the option to log the outcome of the call in a short summary.
CCC Platinum Plan
Finally, the CCC Platinum Plan has all the features of the CCC Gold Plan plus additional functionality. The cost of the CCC Platinum Plan is $125 per user per month and includes features such as geography-based routing.
Geography-based routing enables your customers to be routed to an agent based on the location they’re calling from. This is a valuable feature to have for an enterprise that has agents interacting with callers from different time zones.
Which Coeo CCaaS plan is the best solution for your organization?
Now you understand what CCaaS is and the different CCaaS plans that Coeo offers. However, it is important to evaluate which plan is the best alternative for your organization.
If your organization is small and does not experience significant call volume, the Basic Plan might be your best option. However, if your organization is a medium-sized business, the Premium Plan may be the best alternative for your organization.
For those operating a large call center, the CCC Silver Plan is often the best option while the CCC Gold and Platinum Plans are both good fits for an enterprise organization.
Choosing the right CCaaS plan for your organization
Now you understand what CCaaS is, the different CCaaS plans that Coeo offers, and which plan is most appropriate for your organization. This will enable you to select the plan that best meets your objectives.
If you are experiencing poor communication driven by a poor-performing phone solution, it can result in poor relationships with customers and lead to lost customers and revenue.
However, investing in the right CCaaS solution will help improve your organization’s communication with customers thereby enhancing those relationships.
Coeo knows how important a reliable phone service is and has delivered thousands of phone solutions to organizations to improve their communication with customers.
We want you to understand the different plans Coeo offers so you can determine which plan is the best solution for your organization.
If you would like to speak with our team to learn more about the CCaaS Plans that Coeo offers or ask any questions you may have you can schedule an appointment.
Now that you understand the different CCaaS plans Coeo offers and which one is the right solution for your organization, check out this article to learn the differences between UCaaS and CCaaS: