If your organization has poor phone service, it will result in call breakups and drops. This can lead to adverse consequences when relying on communication via the phone with customers and prospects.
No organization can operate efficiently with a poor phone solution. Poor phone performance adversely affects communication with customers, prospects, and employees.
Poor phone performance also leads to a decrease in employee collaboration, causing miscommunication and resulting in lost customers and revenue.
However, there are many kinds of phone solutions available, and it can be difficult to identify which is most appropriate. Understanding the pros and cons of Webex Calling will help you determine whether it is right for your organization.
COEO understands the importance of a reliable phone service for organizations that communicate and interact with customers and prospects over the phone and has helped thousands of organizations improve their performance by delivering solutions like Webex Calling.
By the end of this article, you will understand what Webex Calling is, the pros and cons of the solution, and whether it is appropriate for your organization.
What is Webex Calling?
Webex Calling is a cloud-based phone service that uses your existing phone solution and connects to the internet, enabling you to connect your phone solution to the Public Switched Telephone Network (PSTN). It offers enterprise-grade features like call forwarding, call recording, and auto-attendant.
The solution also seamlessly integrates with Webex video meetings and direct messaging features, allowing remote workers to collaborate more effectively.
Webex Calling enables users to make and receive calls from any internet-connected device, including smartphones, laptops, desktops, and tablets.
Webex provides strong security features to protect communications over the cloud and prevent attacks such as toll fraud. Encrypted voicemail as well as audio and video streams ensure that these attacks do not occur with your phone solution.
If you would like to speak with our team to learn more about Webex Calling or ask any questions you may have, you can schedule an appointment.
The pros and cons of Webex Calling
Webex Calling can be a reliable phone solution for any organization looking to improve phone performance. However, understanding the pros and cons of the solution will help you determine whether it would be beneficial for your organization.
The advantages of Webex Calling
Improved flexibility and scalability in the cloud
Webex Calling connects to the cloud and relies on the internet to make and receive calls.
This enables your employees to use a variety of devices such as laptops, tablets, and cellphones to make and receive calls from anywhere that has a solid internet connection.
This solution is exceptionally beneficial for organizations operating in a remote or hybrid work environment, enabling employees to make and receive calls from anywhere.
Additionally, since Webex Calling connects to the internet, it makes it easier to scale the phone service by efficiently adding and removing users. This also makes it easier to add users in various remote locations.
Enterprise-grade features
Webex Calling includes many enterprise-grade features such as voicemail, call forwarding, and auto-attendant. These features enhance your phone service.
Decreased cost of service
Because Webex Calling connects to the cloud and relies on the internet to make and receive calls over the PSTN, there is little to no hardware required, helping to reduce costs.
Traditional phone service typically requires expensive hardware to be integrated into your organization. Webex Calling enables you to eliminate the costs of hardware and maintenance, delivering lower, more predictable monthly expenses.
Improved business continuity
Webex Calling includes built-in failover, enabling your phone solution to seamlessly transition to another connection during network or power outages. This ensures that your phone service is still operational for uninterrupted communication during local outages.
The disadvantages of Webex Calling
Dependence on internet connectivity
Webex Calling connects to the internet to make and receive calls over the PSTN, which improves scalability and flexibility, but there are also some downsides to relying on internet connectivity.
If your organization does not have a stable internet connection or employees work in remote locations that have poor internet connectivity, it can affect the quality of calls, resulting in call breakups and drops.
Complex number porting
Another disadvantage of Webex Calling is the process of moving existing phone numbers to the new phone solution.
Moving these phone numbers can result in extended downtime and, depending on current phone carrier arrangements, result in complex porting.
Is Webex Calling the most appropriate solution for your organization
Now you understand what Webex calling is and the pros and cons of the phone solution. However, it is also important to understand whether Webex Calling is the most appropriate phone solution for your organization.
If your organization is looking to improve flexibility and scalability by moving to the cloud, Webex Calling may be beneficial for your organization.
If your current phone service hardware costs are too expensive, switching to Webex Calling may enable you to decrease costs by removing hardware, resulting in a fixed, lower monthly cost.
However, Webex Calling may not be a good solution if your organization has poor internet service, since Webex connects to the internet to make and receive calls.
Determining whether Webex Calling is beneficial for your organization
Now you understand what Webex Calling is, the pros and cons of Webex Calling, and whether it is the most appropriate solution for your organization. This will help you determine if your organization should invest in a Webex Calling solution.
Poor phone performance can be damaging for an organization, resulting in poor communication with customers and prospects as well as between employees. This poor communication can lead to reduced productivity and efficiency resulting in lost customers and revenue.
To avoid these consequences, it is important to understand what Webex Calling is and the pros and cons of the solution so you can determine whether it is appropriate for your organization.
COEO understands how important reliable phone service is for organizations that communicate internally between remote employees as well as with customers and prospects and has delivered thousands of phone solutions, such as Webex Calling, to improve communication.
We want you to understand the pros and cons of Webex Calling so you can determine whether it might be an appropriate phone solution for your organization.
If you would like to speak with our team to learn more about Webex Calling or ask any questions you may have, you can schedule an appointment.
Now you know what the pros and cons of Webex Calling are, read the article below to learn about the differences between Webex Calling and Microsoft Teams phone solutions:
