Skip to main content

«  Learning Center


Ribbon Communications vs AudioCodes: Which is Best For My Business?

March 15th, 2023 | 3 min. read

By Jordan Pioth

Businessman talking on phone in office

It can be difficult for your employees to work efficiently and be productive when your organization struggles with communication challenges.

If your organization has employees working from home or in different branch locations, it can be difficult for them to communicate if you do not have a reliable calling service.

Knowing the differences between Ribbon Communications and AudioCodes will allow you to make a better decision on which equipment provider will be the best fit for your organization.

Coeo knows how important communication tools to are to an organization and want to give you information on the differences between Ribbon Communications and AudioCodes so you can make the best decision on which provider is right for your organization.

By the end of this article you will know what Ribbon Communications is, what AudioCodes is, the differences between the two providers, and which provider is a better fit for your organization.

Who is Ribbon Communications?

Ribbon Communications, formerly known as Sonus, is an equipment vendor that creates software and hardware-based solutions for communications platforms.

The equipment is typically used by service providers, enterprises, and critical infrastructure sectors. Coeo is a service provider that partners with and uses Ribbon products to sell to customers.

Who is AudioCodes?

AudioCodes, like Ribbon, is a provider of communications software, products, and productivity solutions for enterprises and service providers.

Their software and other solutions allow enterprises and providers to sell to customers to build voice networks for unified communications (UC), contact centers, and hosted voice services.

Differences between Ribbon Communications and AudioCodes

Ribbon and AudioCodes provide products that perform similar functions and serve similar markets. However, there are some key differences when it comes to the two organizations as well as their products.

●      Company size

The biggest and maybe the most important difference between these two companies is their size and scale.

AudioCodes is a much smaller company with less than 800 employees while Ribbon has over four times the number of employees on staff.

●      Support

Because Ribbon is a much larger organization, it has the resources to provide a much higher level of support making for a better customer experience.

Ribbon’s size gives it global reach and support allowing it to reach and support more enterprises and service providers than AudioCodes.

However, with this in mind, AudioCodes may have more intimate relationships with its enterprises and service providers it works with because it is a smaller company with less reach.

●      Microsoft relationship

Another big difference between the two organizations is Ribbon’s relationship with Microsoft. Microsoft, as one of the world’s leading technology organizations, provides Ribbon with the support that is unparalleled in the industry.

●      Equipment and products

Just as there are differences between the two companies, there are also differences between their products.

●      SBCs

One of the main product differences between Ribbon and AudioCodes is the SBC. Ribbon’s SBCs, are more flexible and provide more options than AudioCodes.

Ribbon also has multiple different SBC options that scale anywhere from small organizations to large enterprises.

AudioCodes, on the other hand, is not as flexible and doesn’t have as many SBC options to meet the unique needs of different size companies. Their market tends to focus on small to medium-sized businesses.

Additionally, Ribbon’s SBCs are more flexible and are designed to be unrestricted to a specific vendor giving the customer more solution options and a lower cost.

●      Services

There are differences between the two services each organization offers; AudioCodes Live and Ribbon Connect for Microsoft Teams Direct Routing.

The first difference between these services is that Ribbon Connect can be purchased from a provider of the customer’s choice while AudioCodes Live is purchased directly from AudioCodes.

Which is best for your organization; Ribbon Communications or AudioCodes?

If you are looking for a more flexible service, Ribbon might be the better fit for you. Ribbon has a much broader catalog of SBCs for every size organization.

Ribbon’s size allows you to find a solution perfect for your organization and has a greater support network.

Additionally, Ribbon partners with Microsoft, an industry leader so you know you will always have leading-edge technology and quality service.

If you are a larger organization, you will be better off using Ribbon since they have different SBCs catered towards different sized organizations from small organizations to large enterprises.

AudioCodes, on the other hand, serves small to medium-sized businesses with their SBCs so if your organization falls into that size range, you may be a better fit with AudioCodes.

Next steps to choosing between Ribbon Communications and AudioCodes

Now you know who Ribbon Communications is, who AudioCodes is, the differences between the two providers, and which one is best for your business.

This will help you make a better decision between communication software and hardware vendors.

No one wants to have poor communication internally with employees. This can lead to poor productivity and efficiency and can negatively impact customers resulting in lost revenue.

Coeo has helped thousands of customers with their communication issues and knows how important good communication is to an organization.

We want to give you information on the differences between two of the top equipment vendors; Ribbon Communications and AudioCodes so you can make a better decision on which is better for your organization.

If you would like to speak with our team to talk about the differences between Ribbon Communications and AudioCodes or ask any questions you may have you can schedule an appointment. TALK TO AN EXPERT

Read these articles below to learn more about cloud phone systems:

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.