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How does Coeo secure its network and what does that mean for me?

August 10th, 2022 | 3 min. read

By Jordan Pioth

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So you’ve come to this article because it was sent to you or you’re taking a deep dive into us here at Coeo and you want to know if we’re legit.

Before forking out money and your own valuable information to give to a company you want to make sure they are trustworthy and that they care about security.

As a telecommunications company, we look to educate our customers in the best way possible about our company.

Additionally, we want to educate on everything telecommunications to ensure full transparency between us and our potential and current customers.

In this article, we will educate you on how we secure our network, what Coeo does when in a vulnerable situation, and why you as a customer should care.

In order to do that we will go over all of the ways we make sure our network is secure and why that is important to you.

Coeo’s network infrastructure

Here at Coeo, we own our own network infrastructure and it is based on industry-standard Juniper Networks and Ribbon Communications products and services.

Because Coeo owns its own network infrastructure, there is a benefit for both Coeo and its customers.

Neither Coeo nor its customers have to communicate through resale or third-party organizations making it easier for customers to ask questions about their network or for Coeo to give customers updated information about their network.

No matter how good the network is though, every network needs good security. Security is important to any network to ensure data is safe.

Coeo’s network security

Without the security features Coeo implements into its network infrastructure, Coeo and its customers can be subject to hackers and cyber attacks that could potentially spill valuable data and private information.

So how does Coeo protect its network from unwanted outside sources? Coeo secures its network in several different ways.

●      Industry-standard hardware

Coeo’s network is built on hardened equipment from highly recognized industry-leading vendors, including Ribbon Communications, Juniper Networks, Cisco, and Versa Networks.

These products are built with security in mind and are linked via private connections to make up our network.

●      Edge Firewalls

Coeo uses industry-standard firewalls to ensure that your data and our data are constantly safe. These firewalls reside on the outer edge of the network border between the customer and Coeo to ensure no threats cross this boundary.

●      Encryption

Encryption is used to secure our voice network during phone calls.

TLS or Transport Layer Security is used to encrypt the setup and tear down of call signaling and SRTP or Secure Real-time Transport Protocol encrypts the data packets that make up the audio portion of calls.  

●      Patch Management

Another way that Coeo secures its network is through patch management which is essentially updating and fixing security to ensure that security is constantly up to date and as productive as possible.

You can think of this as when you update an app on your phone for bug fixes.

●      Session Border Control (SBC)

SBCs are network elements that Coeo deploys to ensure SIP-based VoIP (Voice over Internet Protocol) networks are secured at the border. An SBC performs a similar function for voice calls that a firewall performs for data.

How will my data be safe with Coeo?

You’ve now read about everything that we do on the side of Coeo to ensure your data is safe with us but what do we do on your side for security?

When you purchase SD-WAN or MPLS or any other networking product from our company we’re going to give you an edge device.

An edge device is a piece of hardware that controls the data flow between two different networks. The edge device sits on-premise at the customer’s location to provide a secure network connection between Coeo and its customers.

This edge device ensures a safe connection between your network and Coeo’s and can be thought of as a security gateway whether it be through MPLS or SD-WAN.

Additionally, the edge device is where other security measures may be implemented such as a managed firewall.

What happens if there’s a cyber vulnerability when I’m with Coeo?

If you are putting your trust in an organization with important data and important information about your company, you’re going to want to make sure it is as safe and secure as possible.

But what if there is a worst-case scenario? What if there is an unlikely cyber-attack and your information becomes vulnerable to outside entities? What is the process that Coeo takes?

Here at Coeo, we are actively monitoring our network, systems, and logs. We also run consistent threat assessments periodically to identify vulnerabilities before they are exposed by a malicious source.

If there were to ever be a vulnerability within our network here at Coeo, whether it be a breakdown or a cyber attack, we would notify the customer through our support channel as quickly as possible.

Making sure that we are as open and transparent as possible with our customers about whatever is potentially happening is extremely important. If a customer is at risk of anything, we will communicate that risk to them so that they are fully aware.

Maintaining our core value of being as open, honest, and transparent as possible is very important to our customers.

Next steps towards securing your network with Coeo

Now that you have learned all about how we at Coeo secure our network, you can be more educated on our network as a whole.

Everyone wants their information to be safe and secure and we take pride in being vulnerable about how we do that for our customers.

At Coeo we love to ensure our customer’s data is safe and we love to educate future and current customers about everything Coeo and telecommunications related.

If you would like to speak with our team to learn more about Coeo's network security or ask any questions you may have you can schedule an appointment. TALK TO AN EXPERT

Read these articles below to learn more about Coeo's network:

Jordan Pioth

When he's not creating content for Coeo, Jordan loves to watch sports, hang out with friends and family, and anything sneaker-related.