Move your contact center to the cloud
Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
Interactive Voice Response (IVR)
And queueing functions through both Easy Attendant and Premium Auto Attendant
Call routing algorithms
Include longest idle, round-robin, and first available
Agent portal
Shows performance against KPIs
Supervisor features
Include whisper, barge, and listen
Administrative dashboard
And reporting capabilities enable effective management and insight into call center performance
Moving businesses into the future
Unified Communications as a Service provides several benefits to companies of all sizes. Businesses can realize both initial and long-term savings with Voice over IP (VoIP), and with a hosted solution, capital investment is minimal.
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Talk with one of our experts to find out which solutions would best fit your business goals.