Support from start to finish, and beyond
A highly configured solution requires a high-touch project management process.
A fast-growing human capital management provider, EPAY Systems offers HR and payroll software and professional services that help midsize and larger employers operate more effectively and efficiently. They are especially adept at supporting companies managing hourly and distributed workforces. EPAY Systems puts a high premium on customer service and value. They wanted a cloud connectivity partner that does, too.
If EPAY’s systems go down or there’s an outage, people won’t receive their paychecks or other critical HR services. High availability and an impeccable disaster recovery plan were critical requirements for their highly sophisticated software system, and only Coeo could deliver.
EPAY Systems migrated their Primary Fonen (IVR) Telcom Services to Coeo. EPAY Systems Fonen application is one of numerous time data collection services offered to clients and uses IVR to collect and validate field employee clock in/out times. Coeo created a custom SIP Fonen/IVR application to meet specific configuration needs, including telecom requirements for global and domestic calling and hosted environment and related interconnections. We did it all with highly detailed planning, management and support during and post-implementation. The professionalism and expertise of our team helped ensure the IVR Telcom transition would be a success.
A dedicated Implementation Project Manager and Support Representative ensured we were able to provide responsive support from first contact through planning, during implementation and after.
We created a project management framework with in-depth requirements gathering, technical discussion and engineering planning. A detailed Project Plan and weekly standing project update meetings kept things on track.
Every client’s business and needs are unique. By proactively listening so we could understand what solutions would best serve specific configuration needs, we were able to tailor an engineering-first solution.
Coeo is different than other telecom providers. We appreciate much faster response times, a dedicated point of contact for support, and their solid implementation methodology.