Seamless PMS Failover & 120+ PMS Integrations
Streamline & Simplify Hospitality Operations
Upgrade Existing Infrastructure - No Rip & Replace
What Is a Unified Hospitality Communications Platform?
COEO's Unified Hospitality Communications Platform (UHCP) is an integrated communications solution designed specifically for hotels and hospitality organizations. It helps hotels unify guest communications, staff collaboration, and property operations in a single cloud-based solution.
Unlike traditional hotel phone systems, COEO's platform combines cloud communications, PMS integrations, guest engagement tools, and hotel management capabilities into a single solution that scales with your business.
What Does the Unified Hospitality Communications Platform Help You Do?
Hospitality operators face increasing pressure to improve service levels while upgrading or preserving legacy infrastructure, controlling costs, and supporting mobile teams. A Unified Hospitality Communications Platform helps hotels:
- Improve guest satisfaction with faster, more personalized service
- Eliminate downtime with built-in Property Management System (PMS) integrations and seamless, real-time backup
- Streamline front desk to back-office operations for exceptional guest experiences
- Reduce reliance on disconnected systems and manual processes
- Standardize communications and brand experience across multiple properties
- Enable staff mobility and collaboration from anywhere on the property
- Extend the life of existing technology investments while modernizing infrastructure
Simplify Front Desk & Back-Office Management
Manage day-to-day hotel operations through a centralized hospitality interface designed to support staff efficiency and exceptional service delivery.
Capabilities include:
- Guest check-in and check-out
- Housekeeping coordination
- Room status updates
- Wake-up call scheduling
- In-room calling
- Guest voicemail and Do Not Disturb settings
- Guest messaging
- Call accounting and billing
- Minibar charge posting
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Backup & Integrate with 120+ Property Management Systems
COEO's UHCP includes a proprietary PMS backup for seamless failover and integrates with more than 120 leading property management systems, including Oracle Hospitality OPERA, Micros Fidelio, Daylight PMS, and other FIAS-based solutions.
By ensuring uptime and synchronizing guest information, room statuses, and billing data automatically, hotels can:
- Eliminate costly downtime
- Reduce manual data entry
- Synchronize data across systems in real-time
- Minimize human error
- Improve billing accuracy
- Accelerate and automate staff workflows
- Deliver more seamless guest experiences
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Empower Staff Mobility & Internal Communication
Enable employees to communicate using voice, video, chat, and messaging tools from virtually anywhere on the property.
Benefits include:
- Faster response times
- Improved cross-department collaboration
- Increased staff productivity
- More consistent guest experiences
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Preserve Existing Infrastructure While Modernizing
UHCP supports both analog and IP-based hotel phones, helping properties modernize communications without requiring a complete hardware replacement.
Additional capabilities include:
- Hybrid network support
- Auto-provisioning for 400+ hotel phone models
- Simplified deployment processes
- Reduced implementation complexity
Enhance Every Touchpoint & Empower Staff Performance
COEO's Unified Hospitality Communications Platform delivers enterprise-grade hospitality communications designed for today's guest expectations and fast-paced workflows.
All-inclusive voice, video, chat, and SMS/MMS communications with automated workflows, custom reporting and analytics, and more.
Direct integration with 120+ property management systems and any FIAS-based PMS.
Scalable communications for 50-room boutique hotels to 500+ room franchises.
Integrated hotel management module for seamless front desk to back-office operations.
Support for essential hospitality management workflows and built-in failover for seamless uptime.
Support for hybrid networks, analog, and IP-based hotel phones, including auto-provisioning and simplified deployment.
Support for managing multiple hotel brands or properties within a single platform, with the ability to replicate standard configurations and tailor features by property.
Synchronized communications across desktop, mobile, and web-based applications.
Why Operators Choose COEO's Unified Hospitality Communications Platform
Implementing hospitality technology should not disrupt operations.
COEO provides fully managed deployment and ongoing support services designed to simplify adoption and accelerate results.
Our approach includes:
- Expert Solutions Team: Dedicated Project Manager, Implementation Engineer, and Provisioning Specialist for every install, plus a Client Technology Advisor for ongoing account management
- Communications assessment and site survey
- Custom solution design
- Integration planning
- Installation and configuration
- Minimal-disruption deployment
- 24/7/365 technical support
- Ongoing system monitoring and optimization
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Connect with COEO in 3 Easy Steps
Contact Us
Get in touch with our Hospitality experts to discuss your technology needs.
Design Your System
Our team works with you to define your workflows and provide the ideal solution.
Upgrade
We ensure a seamless transition with little to no downtime or learning curve.
Deliver Exceptional Guest Experiences with COEO
Modern hospitality requires communications that connect guests, staff, and operations without adding complexity.
COEO's Unified Hospitality Communications Platform helps hospitality organizations simplify operations, improve guest satisfaction, and scale communications confidently across every property.
What our customers are saying
