AI-native, Omnichannel Customer Experiences
Seamless, Personalized CX Across Every Touchpoint
Empower Every Engagement with In-depth Insights
What Is an AI-Powered Customer Experience Platform?
An AI-powered customer experience platform combines contact center technology, omnichannel communications, workflow automation, analytics, and artificial intelligence to improve how businesses engage with customers throughout the entire customer journey.
Unlike traditional call centers that primarily focus on voice interactions, customer experience platforms enable organizations to:
- Support customers across multiple communication channels
- Automate routine tasks and inquiries
- Provide agents with real-time guidance and insights
- Deliver personalized interactions using customer context
- Analyze customer sentiment and engagement trends
- Improve operational efficiency while enhancing service quality
COEO SentientCX™ brings these capabilities together in a single, unified platform.
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What Does COEO SentientCX™ Help You Do?
COEO SentientCX™ transcribes calls in real time, analyzes sentiment as conversations happen, and gives agents and supervisors AI-powered tools to deliver faster, smarter, more consistent service across every channel.
Increase Agent Productivity
AI assistants suggest responses and source company knowledge in real time, empowering agents to work faster without sacrificing quality.
Streamline Workflows & CX
Your chatbot handles routine inquiries autonomously, routing to a live agent only when needed.
Get Enhanced, Actionable Insights
Every conversation is tracked, transcribed, and scored to give managers real insight into team performance.
Create Customer Experiences That Build Loyalty
Every interaction shapes how customers perceive your brand. COEO SentientCX™ helps organizations deliver consistent, personalized experiences that increase customer satisfaction, strengthen relationships, and encourage repeat business.
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Empower Agents with Context-Aware AI
Provide agents with intelligent tools that improve productivity, streamline workflows, and enhance decision-making during every customer interaction.
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Simplify Contact Center Operations
Manage voice, SMS, email, chat, and social channels with full histories from one intuitive interface while leveraging automation to reduce complexity and operational costs.
Scale with Confidence
Whether supporting a growing team, multiple departments, or remote agents across locations, COEO SentientCX™ adapts to the evolving needs of your organization.
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Key Features & AI Capabilities
COEO SentientCX™ includes an integrated AI suite designed to improve both customer and agent experiences.
AI Assist + AI Copilot
- Real-time response suggestions
- One-click AI-generated replies
- Built-in Knowledge Base search
- Language translation on the fly
- Edit & rewrite before sending
AI Chatbot
- Fully automated customer interactions
- Handles routine & repetitive inquiries
- Configurable business rules & datasets
- Transfers to live agent when needed
- 24/7 coverage; no additional staffing required
Knowledge Base
- Centralized content for AI & agents
- Upload files, URLs, or 3rd-party data
- No scripting or technical training needed
- Canned messages for chat channels
- Single source of truth for every agent
Reporting & Analytics
- Per-agent & per-queue sentiment scores
- Full call transcription with speaker ID
- AI-generated call summaries
- Sentiment markers to jump to problem spots
- Export or email any report
Why Businesses Choose COEO SentientCX™
COEO SentientCX™ ensures every conversation with your customers is captured, understood, optimized, and acted on. Our team provides comprehensive services including defining your business workflow needs, helping you adopt AI efficiently, and implementing your system so that you can focus on the customer experience.
Services include:
- Expert Solutions Team: Dedicated Project Manager, Implementation Engineer & Provisioning Specialist
- Business needs assessment
- AI-powered contact center needs analysis and design
- Custom reporting and analytics aligned with KPIs
- Creating Agent IDs and Skill Groups
- Defining call flows and automations
- Integrating CRMs
- Installation, configuration, and provisioning
- Dedicated Client Technology Advisor & ongoing support
COEO connects you to every stage of the customer lifecycle and all the tools and support you need from an expert team.
Connect with COEO in 3 Easy Steps
Contact Us
Get in touch for a solution discovery call to discuss your ideal customer experience solution.
Upgrade Your CX
Our team designs and implements enhanced workflows that empower agent performance.
Streamline Growth
Improve customer engagement, retention, and loyalty to grow revenue and repeat business.
Ready to Transform Your Customer Experience?
Deliver faster resolutions, empower your workforce with AI, and create personalized experiences that strengthen customer loyalty.
Connect with COEO to discover how SentientCX™ can help your organization modernize customer engagement and achieve better business outcomes.
