Empower Your Business with a Secure Cloud Phone System
Connect & Protect What Matters Most with COEO EmpowerUC™
All-inclusive Cloud Communications & Business Technology
Fully Managed, Fully Integrated Platform with Expert Support
Built for Complex, Multi-location & Mid-Market Enterprises
What is COEO EmpowerUC™?
COEO EmpowerUC™ is a cloud business phone system designed for mid-market and multi-location organizations that need reliable communications, flexible scalability, and expert support.
Built on a secure, cloud-based infrastructure, COEO EmpowerUC™ unifies calling, messaging, video conferencing, analytics, and collaboration tools into one platform that adapts to the way your business works.
Whether you're supporting a distributed workforce, expanding to new locations, or replacing an outdated PBX system, COEO EmpowerUC™ helps you streamline communications and improve customer experiences while reducing the complexity of managing multiple technologies.
What Does COEO EmpowerUC™ Help You Do?
COEO EmpowerUC™ is a fully managed, fully integrated communications platform designed to help you connect with the people, processes, and goals that matter to you. COEO customizes your phone system to simplify complex and multi-location workflows, integrate with all your mission-critical tools, and drive continuous growth.
Empower:
- Communications
- Collaboration
- Productivity
- Growth
- Scalability
- Remote & Mobile Teams
- Multiple Locations
- Deeper Business Insights
One Platform. Every Connection.
COEO EmpowerUC™ brings voice, messaging, video conferencing, collaboration, reporting, and administration together in one unified communications platform.
Benefits include:
- Simplified vendor management
- Consolidated billing and support
- Consistent user experiences across locations
- Reduced operational complexity
- Improved workforce productivity
Reliable Communications You Can Trust
Your business communications should never fail you.
COEO EmpowerUC™ delivers:
- HD voice quality
- 99.999% guaranteed uptime SLAs
- 24/7/365 live support
- Built-in business continuity capabilities
- Secure cloud infrastructure
- Continuous monitoring and maintenance
- Proactive Support from a Dedicated, Expert Team
This reliability ensures employees remain connected and customers receive uninterrupted service.
Flexible Scalability for Growing Organizations
As businesses expand, communications technology must evolve alongside them.
COEO EmpowerUC™ allows organizations to:
- Add or remove users quickly
- Support seasonal staffing fluctuations
- Enable new office locations
- Integrate acquired businesses
- Customize features as requirements change
The platform scales with your business without requiring costly infrastructure investments.
Seamless Collaboration from Anywhere
Modern workforces require flexibility.
COEO EmpowerUC™ empowers employees to:
- Make and receive business calls
- Send instant messages and SMS
- Join video meetings
- Share files and collaborate
- Access communications tools from desktop, mobile, or browser
Whether employees work remotely, in-office, or across multiple locations, they remain connected through one experience.
Custom Integrations That Fit Your Workflows
No two businesses operate exactly alike.
COEO EmpowerUC™ offers more than 70 pre-built integrations along with in-house development services to align communications technology with your existing business processes.
Integrations include:
- CRM platforms
- ERP systems
- Point-of-sale systems
- Social media applications
- Industry-specific applications
Customized integrations help eliminate manual tasks, improve efficiency, and provide employees with the information they need within the tools they use every day.
Complete & Customizable Feature Suite
COEO EmpowerUC™ includes enterprise-grade capabilities designed to support today's business communications requirements.
Calling & Voice
- HD hosted voice
- Local, virtual, and toll-free numbers
- Auto attendants
- Call routing and custom call flows
- Ring groups and extensions
- Voicemail capabilities
- SIP and PRI trunking
Collaboration
- Instant messaging and presence
- SMS functionality
- Browser-based WebApp
- Mobile applications for iOS and Android
- Desktop application
- Video conferencing
Admin & Reporting
- Intuitive administration portal
- User and permissions management
- Real-time reporting
- Historical analytics
- Custom reporting dashboards
- Business intelligence capabilities
Security & Reliability
- Built-in security protections
- Business continuity support
- Quality of Service recommendations
- Ongoing maintenance and updates
- 99.999% uptime SLAs
COEO EmpowerUC™ Desktop, Mobile, and Web Experiences
Seamless workflows no matter how or where you work.
COEO EmpowerUC™ WebApp
Access business communications instantly through any supported web browser without downloads, installations, or manual updates.
COEO EmpowerUC™ Mobile
Enable employees to stay productive from anywhere with secure access to business communications on iOS and Android devices.
COEO EmpowerUC™ Desktop
Manage calls, access contacts, collaborate with colleagues, and streamline daily workflows directly from your computer through an intuitive desktop experience.
COEO EmpowerUC™ Use Cases
How we empower businesses of all sizes and industries with the communications tools and support they need to connect.
Mid-Market Enterprises
Accelerate growth for complex technology environments with the support of a flexible, customizable communications platform backed by an expert team.
Multi-Location Businesses
Standardize communications across locations while maintaining centralized administration, consistent user experiences, and streamlined reporting.
Hospitality Organizations
Deliver exceptional guest experiences through reliable communications that support operations, service delivery, and staff collaboration.
Healthcare Providers
Improve care coordination and workforce responsiveness through secure, dependable communication capabilities.
Quick Service Restaurants (QSR)
Support high-volume operations with efficient communications that connect corporate teams, franchise locations, and frontline employees.
Why Business Choose COEO EmpowerUC™
COEO provides end-to-end implementation services designed to minimize disruption and accelerate time to value. Our engineering-led solution design and implementation ensures you get the right system for your needs, goals, and workflows.
Services include:
- Expert Solutions Team: Dedicated Project Manager, Implementation Engineer, and Provisioning Specialist for every install, plus a Client Technology Advisor for ongoing account management
- Business needs assessment & site surveys
- Bandwidth testing and Quality of Service validation
- Call flow design
- System provisioning
- Number porting
- Hardware & Security configuration
- User training
- Ongoing maintenance and support
Our experts guide you through every phase of deployment to ensure a successful transition.
Connect with COEO in 3 Easy Steps
Contact Us
Get in touch and discuss your business communications needs with an expert team.
Get Your Plan
We'll customize our COEO EmpowerUC™ platform around your workflows.
Get Set Up
We'll help you and your team transition with little to no downtime.
Frequently Asked Questions
Questions? We have answers!
What is a cloud business phone system?
A cloud business phone system is a communications platform hosted in secure data centers that enables businesses to make and receive calls, send messages, host video meetings, and manage communications over the internet instead of relying on traditional on-premises phone equipment.
How does a cloud business phone system work?
Cloud business phone systems use internet connectivity to deliver voice, messaging, video conferencing, and collaboration capabilities without requiring traditional on-premises phone infrastructure.
What makes COEO EmpowerUC™ different from other cloud business phone systems?
COEO combines powerful communications technology with dedicated expertise. The platform is fully managed and customizable, while our team provides ongoing guidance, implementation support, and proactive account management.
Can I keep my existing phone numbers?
Yes. COEO provides dedicated number porting services to help organizations retain existing phone numbers during the transition process.
Is COEO EmpowerUC™ designed for remote and hybrid work?
Yes. Employees can access communications tools through desktop applications, mobile apps, and browser-based experiences from virtually anywhere.
Is COEO EmpowerUC™ plug and play?
No. COEO tailors each deployment to align with business objectives, technical requirements, workflows, and growth plans to ensure optimal performance.
How does COEO customize the platform?
COEO offers 70+ pre-built integrations as well as in-house custom development services designed to support unique business requirements.
What support does COEO provide?
Support includes:
- Dedicated Client Technology Advisor
- 24/7/365 technical assistance
- Ongoing account management
- System monitoring
- Maintenance and updates
- Access to communications experts
What does COEO EmpowerUC™ cost?
COEO offers flexible licensing options with pricing starting at $10 per user, per month. Final pricing depends on selected features, integrations, and deployment requirements.
How long does implementation take?
Implementation timelines vary based on organization size, complexity, and integration requirements. COEO works closely with each customer to establish a deployment schedule that minimizes disruption.
What brands of phones are supported?
COEO supports Yealink and HP Poly devices and may support existing compatible hardware through bring-your-own-device options.
What managed IT services work best with cloud communications platforms?
Your cloud communications platform is just one important piece of your business technology stack. COEO provides fully managed IT services that integrate with and support it, transforming your communications tools into productivity workflows. We provide an all-inclusive ecosystem including contact centers, security solutions, network infrastructure, business Internet, custom development services, and more designed to empower you in achieving your goals.
What is the difference between a cloud phone system and a traditional PBX?
Traditional PBX systems rely on on-site hardware that requires ongoing maintenance, upgrades, and capital investment.
Cloud business phone systems, like COEO EmpowerUC™, provide:
|
Cloud Business Phone System |
Traditional PBX |
|
Monthly operating expense model |
Significant upfront hardware costs |
|
Rapid scalability |
Limited expansion capabilities |
|
Remote workforce support |
Office-dependent infrastructure |
|
Automatic software updates |
Manual upgrades and maintenance |
|
Built-in disaster recovery options |
Greater risk of service disruption |
|
Centralized management |
Multiple systems to maintain |
For organizations seeking flexibility, reliability, and simplified management, cloud communications often provide a more strategic long-term solution.
Ready to Modernize Your Business Communications?
COEO EmpowerUC™ helps organizations simplify communications, improve customer experiences, and support future growth through one secure, scalable cloud platform.
Connect with a COEO expert today to discover how COEO EmpowerUC™ can transform the way your business communicates.
What our customers are saying
"We rely on our Cloud Phone and Contact Center to perform at a higher level than we could do on our own. COEO provides that extra performance and is different from other telecom providers. They spend countless hours with our team. We appreciate much faster response times, a dedicated point of contact for support, and their high performing and secure infrastructure."
Michelle Lanter Smith , President, PrismHR
"COEO has demonstrated that they provide quick and efficient service when it matters most, and with that confidence comes peace of mind."
Ed Smith , CIO, ABT Electronics
"We expedite passports and visas for global travelers. Calls must connect with our agents. COEO helped consolidate multiple solutions into one contact center solution. They did a great job designing and supporting a very reliable system. "
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