Dedicated Internet Access (DIA)

Guaranteed bandwidth speed

DIA circuits are guaranteed to operate at the same speed regardless of the time of day or overall network traffic. With shared access connections like business-class cable, Fios, and DSL, your actual speed depends on the ISP’s network traffic and can fluctuate over time.

Synchronous upload and download speeds

Unlike shared internet connections, DIA circuits provide dedicated symmetrical connections enabling consistently fast data streams in both directions, regardless of usage. Symmetrical connections are ideal when using VoIP solutions because consistent upload and download speeds prevent delays while ensuring excellent audio quality.

Better throughput

DIA connections operate on a high-capacity, under-subscribed backbone network in contrast to the crowded backbones that shared access connections use. Where network congestion frequently slows cheaper, shared access connections, DIA connections deliver consistent speeds.

Service level agreement

Because DIA connections deploy over faster backbone networks with better throughput, Internet Service Providers (ISPs) can specify and guarantee key quality metrics with a Service Level Agreement (SLA). The typical DIA SLA contract specifies parameters for network uptime, latency, packet loss, and jitter. When an ISP fails to meet its SLA with a company, the ISP grants monetary compensation based on the details outlined in a contract.

Better guaranteed response time

ISPs typically provide a guaranteed 4-hour response time for DIA trouble tickets; a considerable improvement over the standard 24-hour response time for shared Internet connections.