Complete & Customizable Voice Solutions
Fully Managed, Expert Service & Support
Built for Multi-location & Mid-Market Enterprise
What Are Managed Voice Services?
Managed Voice services are fully managed business communication solutions that deliver voice, collaboration, PSTN connectivity, compliance, integrations, and support through a secure cloud-based platform. Rather than purchasing, maintaining, and troubleshooting multiple communication systems, organizations rely on a trusted provider to design, deploy, monitor, and optimize their entire voice environment.
Managed Voice services empower organizations with improved communication reliability, support for remote and multi-location teams, simplified administration, enhanced customer engagement, and reduced vendor complexity.
Why Businesses Choose Managed Voice Services
Business communications are critical to employee productivity, customer experiences, and day-to-day operations, but managing multiple voice platforms, carriers, collaboration tools, and support providers can create unnecessary complexity.
Managed Voice Services simplify communications by bringing voice, messaging, PSTN connectivity, Microsoft Teams, integrations, compliance, and ongoing support together under a single provider.
Benefits include:
- Improved communication reliability and uptime
- Support for remote, hybrid, and multi-location workforces
- Modernized legacy phone systems and analog services
- Simplify vendor management and administration
- Enhance customer engagement and responsiveness
- Integrate communications with business applications
- Improve business continuity and disaster recovery readiness
- Gain access to expert support and strategic guidance
One Platform. One Provider. Complete Business Voice Solutions.
Simplify your technology stack, streamline operations, and optimize business resources with all-inclusive Managed Voice services from COEO. We transform your core workflows with carrier-grade voice services, collaboration tools, PSTN connectivity, custom integrations, and more solutions that empower you to reach your goals.
Get enhanced reliability, greater flexibility, streamlined management, predictable costs, and access to expert resources that help keep employees connected and customers engaged.
Managed Voice Solutions from COEO
Empower Your Workforce with Unified Communications
COEO EmpowerUC™ is a fully managed Unified Communications as a Service (UCaaS) platform that combines voice, messaging, video conferencing, collaboration, analytics, and mobility tools into a single business communications solution.
Benefits include:
- Replacing aging PBX systems
- Supporting hybrid and remote employees
- Standardized communications across locations
- Improved productivity and collaboration
- Simplified administration and support
Reliable PSTN Connectivity for Any Phone System
COEO upgrades existing investments via SIP Trunking that connects your phone system, Microsoft Teams environment, contact center, or communications platform to the public telephone network through our resilient cloud infrastructure.
Reduce monthly costs by eliminating dependencies on physical phone lines while enhancing productivity, flexibility, and reliability with modern, cloud-based infrastructure managed by our expert team.
Benefits include:
- Improved call quality
- Geographic redundancy
- National 911 service
- Number portability
- Self-service management tools
- Hybrid deployment support
- Cloud and on-premises interoperability
- Business continuity protection
Turn Microsoft Teams into a Complete Business Phone System
Microsoft Teams is a powerful collaboration platform, but many businesses require additional capabilities to support enterprise voice, PSTN connectivity, compliance, reporting, and customer communications.
For businesses that rely on or want to enhance Microsoft Teams, COEO’s Enhanced Integration, Operator Connect, and Direct Routing options empower them with the capabilities they need to upgrade, extend, and support their Teams environment.
Options include:
- Microsoft Teams Enhanced Integration: Upgrade your Microsoft Teams environment with advanced call routing, contact center functionality, CRM integrations, analytics, expert support, and more.
- COEO Operator Connect: Enable PSTN calling through a Microsoft-certified operator with simplified deployment, flexible calling plans, and carrier-backed reliability.
- Direct Routing: Connect to the public telephone network using a flexible bring-your-own-carrier model that supports complex voice environments, custom dial plans, and legacy phone system migrations.
Modernize Mission-Critical Analog Services
As traditional telephone carriers continue retiring legacy POTS infrastructure, organizations need a reliable replacement for elevators, fire alarms, access control systems, fax lines, security systems, emergency call stations, and other analog devices.
COEO's Next-Gen POTS solution helps organizations remain compliant while improving reliability and reducing costs.
Benefits include:
- Improved call quality
- Multi-WAN connectivity
- FCC-compliant modernization
- Cloud management
- Service monitoring and alerts
- Legacy system compatibility
- Support for safety and emergency devices
Improve Answer Rates and Protect Your Calling Identity
Organizations that rely on outbound communications often face challenges with spam labeling, call blocking, and declining answer rates.
COEO Reputation Management helps maintain trusted phone numbers while STIR/SHAKEN verification strengthens caller authentication and compliance.
Benefits include:
- Higher contact rates
- Improved caller ID trust
- Better outbound call performance
- Increased sales and service efficiency
- Reduced spam labeling
- Enhanced regulatory compliance
Connect the Applications Your Business Uses Every Day
Business communications should work seamlessly with existing workflows. COEO develops integrations that connect voice, messaging, collaboration, and customer interactions with business applications.
Benefits include:
- Eliminate application switching
- Automate workflows
- Improve employee productivity
- Accelerate customer response times
- Enhance reporting and analytics
- Streamline communication processes
Purpose-Built Communications for Hotels, Resorts, and Hospitality Organizations
COEO's Unified Hospitality Communications Platform is a unique communications solution specifically designed for hospitality organizations. Unlike traditional hotel phone systems, UHCP combines cloud communications, property management integrations, guest communications, staff collaboration, and operational workflows into a single integrated platform.
Hospitality-specific Features:
- Integration with 120+ Property Management Systems
- PMS failover and backup capabilities
- Front desk management tools
- Guest communications
- Housekeeping coordination
- Staff mobility solutions
- Multi-property management
- Analog and IP phone support
Why COEO
COEO’s Managed Voice services combine carrier expertise, cloud communications technologies, Microsoft voice solutions, engineering resources, implementation services, and managed support into a single strategic tech stack. Businesses gain access to a complete communications ecosystem designed to improve reliability, simplify management, and support long-term growth.
What Makes COEO Different?
- Fully managed communications solutions
- Multi-location expertise
- Dedicated project management team
- Custom implementation planning
- 24/7/365 support
- Business continuity focus
- Integration development capabilities
Ready to Transform Your Workflows with Managed Voice Services?
Your communications platform should do more than connect calls. It should empower employees, improve customer experiences, streamline operations, and support growth across every location and department.
Connect with COEO to see how our Managed Voice services will help your organization work smarter, stay connected, and deliver better business outcomes.
