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Additional Charges and Fees

The Standard Terms and Condition, Master Service Agreement, Sales Order Form, Tariffs, Acceptable Use Policy, Service Level Agreement and the Services listed below, are all incorporated by reference.

RespOrg Charges. In addition to usage charges, the following charges are applicable when Customer chooses Coeo as its RespOrg for 1-8XX Service.

Toll Free Number
MRC
NRC
Description
New Toll Free Number

$1.00

$1.50

per Toll Free Number

Port In (Resp Org Gain)

$1.00

$1.50

per Toll Free Number

Toll Free Resp Org Change

$0.00

$75.00

per Toll Free Number

Expedite Charge

$0.00

$100.00

per Order

National Toll Free Directory

$50.00

$50.00

Payphone Surcharge

Carrier Pass Through

Per payphone originated Call regardless of call completion

Prison Surcharge

Carrier Pass Through

Per payphone originated Call regardless of call completion

MRC
New Toll Free Number

$1.00

Port In (Resp Org Gain)

$1.00

Toll Free Resp Org Change

$0.00

Expedite Charge

$0.00

National Toll Free Directory

$50.00

Payphone Surcharge

Carrier Pass Through

Prison Surcharge

Carrier Pass Through

NRC
New Toll Free Number

$1.50

Port In (Resp Org Gain)

$1.50

Toll Free Resp Org Change

$75.00

Expedite Charge

$100.00

National Toll Free Directory

$50.00

Payphone Surcharge

Prison Surcharge

Description
New Toll Free Number

per Toll Free Number

Port In (Resp Org Gain)

per Toll Free Number

Toll Free Resp Org Change

per Toll Free Number

Expedite Charge

per Order

National Toll Free Directory

Payphone Surcharge

Per payphone originated Call regardless of call completion

Prison Surcharge

Per payphone originated Call regardless of call completion

DID Charges

Coeo will provide DID service to terminate communications from third party end users to Customer’s premise. The service will include, at the customer’s option direct inward dial (DID) services plus customer controlled local number portability (LNP) processes and Calling Name Delivery (CNAM). The prices for DID service are as follows.

DIRECT INWARD DIAL
MRC
NRC
DID - Standard per DID

$.75

$0.00

DID - SMS - Enabled per DID

$1.50

$1.00

DID - Vanity Number, per DID

$2.00

$10.00

MRC
DID - Standard per DID

$.75

DID - SMS - Enabled per DID

$1.50

DID - Vanity Number, per DID

$2.00

NRC
DID - Standard per DID

$0.00

DID - SMS - Enabled per DID

$1.00

DID - Vanity Number, per DID

$10.00

“Vanity” Number Surcharges are in addition to the standard or SMS-Enabled DID charge, and include DIDs that consist of (1) any number ending with three or four consecutive numbers (e.g. 312-878-5222 or 312-878-2222); (2) Any number ending in “00” (e.g. 312-878-4300); or (3) any other DID as predetermined by Coeo.

Local Number Portability

The following LNP pricing and rate structure applies to port-ins for all current and future Coeo Markets:

LNP
NRC
First TN per Order

$20.00

Each Additional TN per Order

$2.00

Port-Outs per TN

$5.00

Expedite Charge per Order

$150.00

Snap-back Port Fee

$400.00

Cancellation of Port Request

$100.00

NRC
First TN per Order

$20.00

Each Additional TN per Order

$2.00

Port-Outs per TN

$5.00

Expedite Charge per Order

$150.00

Snap-back Port Fee

$400.00

Cancellation of Port Request

$100.00

“Snap-back” fees are incurred when a TN is ported due to Customer error or Customer requests a TN not be ported after porting has already taken place.  Snapback requests must be done within twenty-four (24) hours of the port.  However, Coeo provides no guarantee that a Snapback request will be successful.  Customer is responsible for the Snapback fee regardless of whether the Snapback was successful or not.  Customer is not responsible for Snapback fees if Coeo was responsible for the port error.

Calling Name Delivery Service (CNAM)

The following prices apply to each DID with CNAM delivery service.  In addition to the MRC there is a $.006 charge on each call that is delivered with CNAM.

CNAM DELIVERY
MRC
Caller ID (CNAM) per DID

$1.25

MRC
Caller ID (CNAM) per DID

$1.25

Coeo Moves, Adds and Changes Charges: